Reference

What You Agree To When You Use 8bde

Access to 8bde and its account features depends on your local law and whether you are in an eligible region — this page sets out how our terms apply to you.

Account eligibility by regionLocal law appliesbKash, Nagad, Rocket coveredContact us anytime
8bde What You Agree To When You Use 8bde
REACH US DIRECTLY

How to Contact Us About Legal Matters

If you have a question about how our terms apply to your account, or if you want to request a change to your personal data, reach out through one of these channels. For account-specific legal queries, include your registered mobile number so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. This is the quickest way to raise a legal query or flag a terms-related concern about your wallet or access.
Email Support Send your legal request or data query to our support email. Include your account username and the nature of your request so we can direct it to the right team.
Account Ticket Log a formal ticket from your account page under Help. Ticket records are kept on file and are useful if you need a written trail for a terms or eligibility dispute.
DATA AND SECURITY

How 8bde Handles Your Account Data

Your account data is used to operate your wallet, process transactions via bKash, Nagad, and Rocket, and meet our compliance obligations. We keep this section short because the details matter more than the framing — here is how each area actually works.

Data Retention

We keep account and transaction records for as long as required by our compliance framework. You can request a copy of your data at any time through the support ticket system.

Cookies and Session Data

Cookies track your session and device preferences — they do not store payment credentials. You can clear cookies from your mobile browser or app settings without affecting your account balance.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will suspend the account while we investigate.

Requesting Changes

To update personal details or request data deletion, raise a ticket under Help in your account. We will confirm receipt and advise on any steps needed to verify your identity first.

Common Questions About Our Terms

These are the questions we get asked most often about account eligibility, data rights, and how our legal terms apply to everyday account activity including payments.

Yes. Access depends on whether your use is permitted under the laws of your location. You are responsible for checking local rules before opening or continuing to use an account.

All payment transactions — bKash, Nagad, Rocket — are logged to your account record. These records are retained for compliance purposes and can be referenced if a dispute arises.

Yes. Raise a support ticket from your account's Help section, state that you want a data copy, and we will verify your identity before sending a summary of your account record.

Submit a deletion request via the account ticket system. Depending on our compliance obligations, some transaction records may need to be retained for a period even after deletion is processed.

We may update terms without prior notice. Continuing to use your account after any update counts as acceptance. Check this page periodically if you want to track any changes we have made.

When you create an account, you confirm you are in an eligible region and meet the legal age requirement under local law. We may ask for verification if there is any doubt about either condition.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.