Reference

What You Agree to When You Use 8bde

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to 8bde depends on your local law and whether your region is eligible — read through before you open an account.

Account eligibility appliesbKash, Nagad, Rocket wallet rules coveredSubject to local law and eligible regionsContact support for account queries
8bde What You Agree to When You Use 8bde
HOW WE HANDLE THIS

Account Security and Terms Enforcement at 8bde

These terms are enforced consistently across all accounts. How we protect your data, handle wallet records, and respond to disputes is set out here so you know exactly where you stand.

Wallet Record Retention

We retain your bKash, Nagad, or Rocket transaction records for the period required to resolve any account dispute or withdrawal query raised by you.

Account Security Steps

Your account is protected by OTP verification at login. If you lose access, identity confirmation via your registered mobile number is required before we restore it.

Data Use Under These Terms

We use your account data only to operate your wallet, process transactions, and contact you about account activity. We do not sell your data to third parties.

Requesting a Terms Change

If you want to dispute how a term has been applied to your account, submit a written request via email with your account ID and the relevant transaction reference.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear or you want to flag an account issue related to wallet verification or eligibility, our support team is here. Reach out through any of the channels below and quote your account ID so we can check your specific situation without delay.

Live Chat Open the chat icon in your account dashboard to speak with a support agent directly about any terms or account eligibility question.
Email Support Send a detailed message to our support address with your account ID and the specific terms clause you are asking about. We reply in writing.
Account Help Centre The Help Centre inside your account covers wallet-matching rules, account suspension steps, and how to raise a terms dispute formally.

Terms and Conditions — Answers to What You Actually Ask

These are the questions we hear most about how the terms work in practice. If your question is not covered here, use live chat or the Help Centre inside your account.

Access and eligibility depend on local law in your region. We do not override local rules. It is your responsibility to confirm that using 8bde is permitted where you are.

No. Your deposit wallet must match the name on your 8bde account. Using another person's bKash, Nagad, or Rocket number puts your account at risk of suspension pending review.

We send withdrawals only to the wallet number registered on your account. If you need to update that number, contact support before requesting a withdrawal — changes require identity verification.

We notify you through your registered contact method when material changes are made. Continuing to use your account after that notification means you accept the revised terms.

We may suspend accounts that breach these terms — for example, duplicate accounts or wallet mismatches. In most cases we contact you first, but serious breaches may result in immediate suspension.

Email our support team with your account ID, the relevant transaction reference, and a clear description of the issue. We review all formal disputes and respond in writing within a reasonable period.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.